In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the operations management activities that both service and manufacturing companies engage in.
Operations and Service Management Master Class (OSMMC) helps you to understand the role of operations management in a company and to develop abilities to structure and solve operations related problems. This master class will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain.
Who should enroll
- Operations managers, procurement, supply chain, demand planning, team leaders at service companies and lean management professionals who aim to advance their expertise and practice in the field of applied operations and service management through hands-on and interactive learning experience;
- Decision makers in other functions — such as sales, finance, product management, product development, or general management — who want to work more effectively with their company’s operations team and seek to better understand how to design, manage and to improve their operations;
- Managers who are practicing the operations and service management role but are lacking formal operations education;
- Entrepreneurs and company owners who engage in designing, managing, and improving operations for their growing business.
Learn more from the Operations and Service Management Master Class brochure here.